12-01-2022 08:17 PM
I have a Maxify MB5170 setup to print over LAN that's accessible by three PCs. Has been working fine for a few years and all of a sudden it stopped working. Each time I send a document to the queue, status window shows "Creating Print Data" and nothing happens afterwards. I have tried removing the drivers, reinstalling fresh drivers, printer detection over LAN successful but keeps failing the test print. Subsequent prints post installation expectedly keeps failing too.
Printer works perfectly when connected to PC via USB cable. All the other PCs are also unable to print via LAN. All ink tanks are full. PC (Windows 7) appears to have no trouble communicating with the printer over LAN network.
12-01-2022 08:32 PM
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. While the community is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
12-02-2022 08:58 AM
With the printer and computer connected to the same network, perform the following troubleshooting steps.
Can you ping the printer's IP address?
Does the printer's webserver display in a browser when its IP is entered?
Do you have and 3rd party Anti-Virus, Security or firewall software installed. If so, try disabling it temporarily.
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