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MY Image garden scan option greyed out

Brian1963
Apprentice

My image garden has the scan option greyed out.

I tried going to Canon Inkjet print utility but it opened a page with

no apparent options. 1 block has "apps" and takes me to CLOUD.

1 block has "getting the most out of your printer.

One block has Manual and one block has "support' which neither is helpful.

I've been at this for about 6 hours trying to find anything helpful. I can't take a screen shot of the page.

 

1 REPLY 1

Danny
Moderator
Moderator

Thanks for joining the conversation, Brian1963!

So that the Community can help you better, we need to know which Canon product you're trying to scan with and exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

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