MX922 keeps going offline

[williampeck1958]

I set up the MX922 a couple of weeks ago, it's a nice printer, but it keeps going offline !!!! Why is that ? Yesterday I checked the properties and there was a checkmark beside "Use Printer Offline". How in the world it got like that is beyond me, so I unchecked it, and started printing, everything good. Now today it's offline and I can't get it to come online at all . . .  WTF ???? The property "Use Printer Offline" is UNchecked, so that's not the issue . . . It's connected via wireless. This post says you have to keep turning ther printer off and back on to wake it up . . . is that true ???? if so, that's going to make me mad(der than I already am).

So I turned it off, back on, and the printer is now "Ready" ! yea for small miracles, but then I went to print and it won't print !!! it says in the little Canon box "Another printer is using the printer . . . The following status is the usage status of that computer." . . . but there's NO "status of the other computer" .
 

So I fiddled with the print queue and it looked like the printer was going to print, then it stopped and did nothing. so I canceled the job from the print queue, tried to print again, first it says "Port is in use", then it went again to ""Another printer is using the printer".

So I shut down Computer B (Windows 7-64 bit), and tried to connect to the printer via wireless . . . it couldn't find the printer when I tried to "Add Printer". So I went through the steps to connect to the wireless router, connected !!!! It still couldn't find the printer 😞

So I plugged in the computer to a USB port, it found it right away, but won't print !!! Now it says "The printer is performing another operation" !!! WTF x 2 !!! What operation might this be ????

So I turned the printer off, back on, and the previous document that wouldn't print due to "The printer is performing another operation" printed ! Woo-hoo, I thought . . . so I tried to print again, and back to square 1: "The Printer is offline" . . . BUT the Control panel settings says that the Printer is Ready !!! ahhhhhhhhh

Now it's printing normally, but it's connected via USB.

Not exactly smooth sailing for a fancy printer . . . . sheesh . . .

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Update: I conncted the printer to PC A, which is my main computer, via USB cord. Now everything is working fine.  I set up PC B to the network, and it recognized the printer and I added the printer, but it's shared from PC A.

My conclusion is the wireless doesn't work as expected - too much goofing around and nothing controling the printer. Everything is good now, except for the wireless being a POS.

[williamauer]

The solution above did not work for me. I still have the problem.

[bigbadwolf]

Rabarrett, thanks for sharing this. My printer couldn't obtain an IP address while wired or wireless. Even when I manually set the IP, the printer wouldn't stay online. As soon as I changed these two things, it was able to get online right away. Thanks!!

[GayleH]

Bob4's solution on page 2 of this thread worked for me in Windows 8.1...thank you! In addition to making these changes, I also went into my router settings and gave my MG6320 a permanent IP address that never expires. Wireless printing from my laptop and iPhone has worked perfectly ever since!

To access your router settings:

1. You must be currently connected to the internet.

2. Open a web browser.

3. In the http address (URL) bar at the top, enter the IP address of your router and hit <Enter>

4. The browser will display the login page for your router. If you've never logged in before, your password is likely "admin" or nothing at all (leave it blank). To be sure, you can go to http://www.routerpasswords.com/ to look up the default password for your brand of router.

To find out your router IP address, go to https://www.digitaltrends.com/computing/how-to-find-your-routers-ip-and-admin/

Hope that helps a little!

[trishharris]

Did not work for me.

[Lee333 · Accepted solution]

First, Go to Start > Devices and Printers, and make sure your printer is set to default. If not, right click and set to default. Next, Right click the printer icon and select "See What's Printing". Click on "Printer" and Deselect "Use Printer Offline".

This should fix the issue, however, the root cause is usually but not always caused by trying to print from an attachment in an email. Pop-up blockers and internet connections can sometimes interfere and cause a printer to go offline. Download the attachment first, open it and then print. You can file or trash the attachment after it prints. Hope this helps. BTW, on a related issue, adding a printer in the devices and printers window can sometimes add the generic Windows Update printer driver. It does not work well with multi-function devices. The best driver to install for all multi-function printers is the one on the installation CD or the driver posted on the driver support page of the printer manufacturer.

[williampeck1958]

Thanks ! This thread sure has legs . . . 1 year to the day from the last comment

[williamauer]

I had no end of problems with this same thing. I think I may have found the answer, it has certainly worked for me. I only have two computers on my network that share the printer, but I found out that both computers were trying to access the printer using the same port name. I uninstalled the printer from one computer and then reinstalled it, making sure to add one digit to the end of the default port name that was assigned by the printer installation program. I have had zero problems since I did this.

Hint, don't use the Windows "Add Printer" to reinstall the printer, I don't think it allows you to modify the port name. Download and use the newest printer driver from Canon instead.

[Breadqueen]

This helped SOOOOO much.  I had been using the "add printer" option and was getting NOWHERE!!  Downloaded a new driver and voile!!!  It works!!!!  THANK YOU!!!  

BTW, I absolutely love this printer and have been using it for about a year +/- and continue to love it...would have HATED it if I couldn't get it working wirelessly  That's one of the great things about it!!!  

[DPayne5750]

I had this problem also, and finally solved it.  The router that the wireless printer is connecting to has to sit higher than the printer.  Since I have done that the printer has always stayed connected.

[Bob4]

Nothing I tried worked until I manually set the IP address AND rebooted both printer and router.

- Find your printer's current IP address at Menu/Setup/Device Settings/LAN settings/Other settings/TCP/IP settings/IPv4/Yes/IP address/Manual setup

- Enter the IP address in your computer's browser window; this will display a page with your printer's settings. Select Network Settings. 

- Use Wireless LAN should be checked and your router's name should appear.

- Use following IPv4 address should be checked.

-  Change the IP address to a value outside the range automatically assigned by the router. If you don't know that range, change the last 3 digits to 250.

- Change the subnet mask to 255.255.255.0

- Verify that an address appears for your Router. If not, you will need to enter it.

- Click OK at the top of the page.

- Shut down the printer and router.

- Restart the router. Wait till it finishes rebooting, then restart the printer.

If this doesn't work, you may need to reinstall the printer using the new address, but I didn't.