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MX922 - CAN'T CHANGE THE WIRELESS LAN SETTING

Itossem
Apprentice

I am having major issues with my Canon Pixma MX922.  Over the past few months things have been going sideways.  First I tried connecting a new laptop via WiFi to the 922.  The printer was not discoverable.  I downloaded the drivers but it was still not discoverable.  I connected via USB which did allow me to print and left some sort of driver on my laptop.  When I went back on Wifi, selected the Canon printer to print, nothing happened.  

 

I scrapped that laptop and got a new printer for that laptop that works like a champ now.  

 

My wife's laptop that had been working well with the Canon 922 for ever just started having issues.  I receive the error message. "Another computer is using the printer. The following status is the usage of that computer. - Creating print data."

Ink levels are full, wifi connected on both printer and laptop.  

I followed the troubleshooting steps found on this site to try and change IpV6 settings among other things.  When in the menu on the printer I get another error on the printer.  "Cannot change the setting. If the device is in use via the LAN, finish it and then change the setting."

I have tried to update the firmware on the printer but when I press the button to update, nothing happens.  

 

I am about to go Office Space on this POS.  Please someone help me before I create a big pile of e-waste.

 

Thanks,

 

2 REPLIES 2

jrhoffman75
Legend
Legend
Give Canon a call at 1-800-OK-CANON
John Hoffman
Conway, NH

R6 Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

ArthurJ
Product Expert
Product Expert

Hi itossem,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

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