Showing results for 
Show  only  | Search instead for 
Did you mean: 

MX920 stopped showing up on network


Been many posts on this subject but none have helped.


Went to print this morning and got an error that printer wasn't on network any longer.  


MX920 printer stopped showing up on network after months of working properly.  No changes were made to my knowledge.


Did the following, all suggested

1) turned laptop and printer off

2) updated printer firmware

3) reset wireless settings on printer

4) attempted to update printer driver -- get to the point in the set up where get message "printer could not be detected"

5) tried connecting to printer from different pc


I went through every debugging step that I could find with no luck.  


Any advice would be greatly apreciated.  


Thank You,








Hi tdbsnsg,


It looks like you have done a lot of the troubleshooting already, so let's reconnect the printer to the network.  Full instructions can be found HERE.


This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.


Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Enter for a chance to win