MG7720 won't update newly replaced (new) Magenta ink level on print Driver software Macintosh

[charleshansen]

I dumped Epson printers because they were deceptive and eventually got fined for really BIG class-action suit money for shutting down the entire printer, even if 1 ink cartridge was "low".

The Canon system is superior, however, the ink level reporting system can be somewhat confsuing...

After living with the Magenta cartridge flashing away for 3 weeks, but still printing perfectly, I decided to take it out anyway and replace with brand-new. I NEVER use refilled cartridges - only new factory Canon.

The ink display on printer is OK, the ink display on the printer's web page is OK, however the level shown on the Mac's (Canon) driver is way, way low - which is wrong - it's brand new! I tried taking the cartridge in and out several times, rebooting the computer and printer many times - magenta ink level just won't update. I don't know what else to try....

HELP

[Crista]

Hi charleshansen! 

Thanks for posting in the Canon Forums!

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[Michael · Accepted solution]

Hello.

Make sure that a genuine Canon brand ink tank is being used in the Magenta slot. 

However, if the original tank is not giving a "empty" warning and simply has a "low" status, you should keep using the tank to get the most out of it.

If a genuine Canon tank is being used, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.