MG3520 printer not responding

[69maverick]

It worked then I got a new internet provider it gave me the error message but I reconnected and it worked. Now it won't? Same message Printer not responding but it shows up as ready?

[Shanna]

Hello 69maverick!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[69maverick]

I am using Windows 8 on a Lenovo Laptop my connection is WIFI   This worked well when I installed this last week. The only change was the internet provider and the Wireless router. But it did work once after I reset the WIFI connection.

[Ramona]

Hi 69maverick,

We recommend reinstalling the drivers and software for the printer using the latest drivers from the Canon USA website to get your printer reconnected to your network.  Please click here to go to the Drivers and Software page for the PIXMA MG3520.  Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED FOR YOU" section and click the FULL DRIVER AND SOFTWARE PACKAGE file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the Full Driver and Software Package file, please double-click on the file and follow the steps provided to reinstall the printer wirelessly.

Hope this helps!

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

[69maverick · Accepted solution]

The end result was to power everything down and reboot the whole thing. Printer,Laptop and Wireless router and then it worked. I did call Canon and the rep was very helpful and this turned out to be the resolve...