MF8280cw connection issues

[bswaff]

We just purchased a MF8280cw. I have been trying to configure it to connect to our Wi-Fi which incidentally has multiple devices already connected. I am unable to get past the connecting message. I have double checked and reentered the SSID numerous times. Any thoughts or suggestions would be greatly appreciated. Thanks in advance.

[Tiffany]

Hi Bswaff!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. Any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[bswaff]

Additional information: OS is 64-bit windows 7

[Patrice]

Hi Bswaff.

I would like to ask one more question, so that I can better assist you.  What is the exact error message that you receive after the connection times out?

I look forward to your reply.  Should you need immediate assistance, please contact us via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET (5 AM to 5 PM PT).

[bswaff]

I have never seen an error message. It just keeps cycling and trying to connect. I have left it on overnight only have it keep cycling and trying to connect to our wireless network. Hope that helps... thanks in advance

[bswaff]

Patrice,

Do you have any further information? Thanks in advance.

[bswaff]

Bueller.....Bueller....Bueller....

[bswaff]

Seriously...9 days since I last posted and longer than that since a Canon reply.  What kind of support is Canon providing....disappointed.

[tomlewis]

Also Windows 7, 64 bit.

The printer just sits there doing nothing. If I cycle the power it will connect to the netowrk but nothing printers, then a day or so later, it doesn't have access to the network any more and I have to go through the WPS hassle again.

Any hints to:

1) Get it to print?

2) Stay connected to the network?

[sainmym]

I am unable to register my printer for cloud printing.

1) I wish someone can inform the procedure for full factory hard reset, to bring all the setting back to box pack condition.

This will help me to start again from the scratch.

2) I am also having doubt in my network, some ports may not be open.

Can you please inform what TCP/UDP/Network ports need to be open to run this MF8280Cw in home network for cloud printing or network functions.

Appreciate the list of all relevant ports.