I just transitioned to a new computer and when through the usual install of the latest "[Windows 64bit] MF743Cdw/MF741Cdw MFDrivers (Generic Plus UFR II / Generic FAX / ScanGear)" and latest "[Windows 32bit & 64bit] MF Scan Utility Ver.1.21.0.2" However whenever I try to scan from the printer to the device or try to launch ScanGear from the MF Scan Utility on the local computer I get the same "cannot communicate with the scanner" Error as shown below.
I installed the MS Scan app and that works just fine. I can preview and scan just fine so it appears to be an issue with the MF Scan Utility/ScanGear app.
Steps I have taken so far:
- I have made sure the apps have exceptions in the firewall
- I have tried turning off the firewall completely with the same result
- Uninstall and reinstall both of the above packages multiple times with reboot after each
- made sure that Windows Image Acquisition (WIA) is set to automatic based on various forum postings
- I can print just fine
- I can scan using the MS Scan App (but I still cannot use the scan to computer feature from the printer)
- Fixed IP assigned for both the computer and Printer
Any help would be greatly appreciated as I need to be able to use this feature again on my new device.
