Canon MX 922 not connecting to Wi-Fi

[Gp2]

I’ve been trying for a few months now to get my printer to work. I’m not very sure why it will not connect to Wi-Fi. It just said that there’s an error and then nothing comes of it.  
it’s gotten to the point where I’ve had to get a new Wi-Fi, and it still doesn’t work the only thing that it will connect to is a hotspot. 
and even when it connects to a hotspot, it’s very limited on what it will do

I have tried hard resetting it. I’ve reset all the settings. I’ve tried factory resetting it as well. I’m just not sure what to do. Cannon won’t answer any of my questions. I feel like I’ve run out of options.

[shadowsports · Accepted solution]

Greetings ,

The MX923 supports 2.4 GHz Wireless that uses WPA2 encryption.  

Mini new dual and tri-band routers come pre-configured to use the same SSID name for all broadcasts.  Some also come pre-configured to use WPA3 encryption which the printer does not support. 

Tips:

Give each wireless broadcast a unique SSID name.  Try temporarily! disabling the unsupported broadcasts when connecting then re-enable the others after the connection is successful.  Configure the 2.4 GHz broadcast to use WPA2 encryption. 

If the printer will connect to a hotspot, it's wireless is likely working and a network configuration (setting) on your router is what's keeping it from connecting to it.