12-08-2022 03:10 PM
Hello,
We have recently purchased an MF741cdw installed as a network printer and are unable to install the drivers (MF741CMFDriverV6404WP.exe), which are needed to be able to scan from the printer. We previously had a MF634cdw and had the same problem.
The issue is described by our IT as: "These printer drivers are badly written and require installation from a local account, not a domain account, you are a true local administrator via your Active Directory account, but these specific drivers check for local account admin, not domain admin, this is quite frankly a QA issue from the publisher of the driver."
Is there a known fix for this issue, and does Canon have any plans on updating their drivers to work with Domain accounts as well? I have seen this issue reported in another thread, but without any clarification if it will be fixed.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.