MF642Cdw connected via WiFI prints, but cannot scan

[IbrahimM]

Hello, I have installed my Canon MF642Cdw using WiFi.  It was easy.  Printed a test page easily.  Tried to scan.  Didn't work.  Error message.  Uninstalled the printer and all software 3 times, reinstalled, but printer works, and not the scanner.  I am trying to figure out why.  I used it previously using an ethernet cable and it worked like a charm.  Is there a problem with scanning using WiFi?  Can anyone help me understand what is going on please?  Connecting using a cable is inconvenient due to a reconfiguration of the office space.  Thank you so much in advance for your help.

[Hector]

Hello IbrahimM,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support at 1-800-652-2666.

1. What version of the Mac or Windows operating system are you using on your computer?
2. What specific error are you getting when you scan?