MF Toolbox doesn't work on Windows 10

[mj1856]

I have a MF4570dn, and recently upgraded from Windows 8.1 to Windows 10.

I can no longer scan using the MF Toolbox utility.   I had MF Toolbox 4.9 installed before the upgrade, and it worked just fine.  After the upgrade, I get "Cannot communicate with the scanner" error dialog:

I thought I would try to reinstall the MF Toolbox utility, but there are two problems.

1) The downloads page shows no downloads for Windows 10 for this printer. This should be updated.

2) I downloaded the one for Windows 8.1, and tried to reinstall, but it just hangs at the "Processing Installation" screen:

I've also tried to uninstall the existing MF Toolbox first, and it also hangs at this same dialog.

I've also tried various other things without success:

- Connecting via USB instead of Network.  It detects the scanner, and MF Toolbox can switch to that device, but it still gives a communications error.

- Trying the built-in Windows Scan app instead of MF Toolbox.  It uses the WIA driver.  It barely starts to scan, then immediately cancels.

Please Canon - forward this to your engineers and provide a fix asap.  I cannot use my scanner on Windows 10.

(I can use the printer functionality just fine.)

[LCoop]

SOLVED for me  - Toolbox working again - for now anyway -

- Hardware - old HP laptop computer (5 years) with recent windows 10 - and 'old' printer MF4320-4350 -

(Summary - disconnect printer from computer (USB) - uninstall current 'old' Canon printer software - install latest software from Canon support website - reboot computer - plug printer back into computer)

DETAILS -

- unplugged the printer from the computer (USB)

- went into control panel uninstall and uninstalled two things: - Canon printer and Toolbox

- went to Canon support - printer MF4350d

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-laser-printers-im...

- down to Drivers & Downloads -

- installed the three items listed there under Drivers and Software - in order of dates - Software "Toolbox" first (dated 9-23-16)

and then the two items under Drivers (dated 10-7-16)

- then computer reboot was called for I think

- plug printer back into computer, USB

- all now working again. (for now)

[reba]

Lucky you!  My experience is less wonderful.  I got it to work, twice, but each time Win10 does an upgrade it stops working.  The last three efforts on my part to make it work, didn't.  Thanks, again, Canon for your fine support.

[energypro]

The worked for me with mf227.  just downloaded windows scan and run it.  Thanks!

[al1]

I was looking up a problem for my MG5420 and I noticed that this thread on the MF4150 is still going strong.

It is amazing that Canon software experts can't solve this problem. My MF4150 still stops working when there is an ungrade to Windows and it is now March 2017!!! 

With the printer off,  what I do is delete Toolbox. Then I run rerun the setup for Toolbox_4911mf18_Win_EN. This means you have to do your settings again which is a pain. Then I run the drivers again. The one that works for me is MF4100_MFDrivers_W64_uk_EN.  You have to know your PC because MF4150_MFDrivers_W32_us_EN  doesn't work on my new 64 bit PC. 

I suppose I could do the disconnect thing and delete the device, but I have not had to do that myself. 

I also rebooting the computer afterwards, but I should see if it works without rebooting. Next time, I'll do that and there will be a next time!  Trust me.

Now I am off to see why my MG5420 doesn't set up properly. It seems to never end when you have a Canon!  😞

[James_C]

Hi al1,

There is a recommended patch to install if you are having issues scanning after upgrading to Windows 10 for the imageCLASS MF4150.

Let's perform the following steps to download and install the scanning patch.  Note:  If Microsoft had an update it may be necesarry to rerun the  scanning patch again.

1.  Visit Canon's website at: http://usa.canon.com/support

2.  Type  MF4150 in the "Enter a Model Name" box and click search.

3.  On the Support page for your unit, click the 'Drivers& Downloads' link in the middle of the page.

4.  Select "Operating System"

5.  Under the "Drivers" tab section click on the file named "Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan".  After reading the details and disclaimer, click 'I Agree to terms.  Download and save the file to your computer.  Once the download is complete, double-click the file from its download location to begin the installation. 

Regarding the MG5420, Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

[gnocchi]

Does your fix apply to the MF4370DN  I-SENSYS printer also?

[Sonya1]

Hello gnocchi,

The fix only applies to Canon USA printers.  i-SENSYS printers are not sold in the United States.  For information and troubleshooting assistance, please visit http://www.canon.com and look for the support site closest to you geographically.

[IslandTractor]

" Note:  If Microsoft had an update it may be necesarry to rerun the  scanning patch again."

Why???

I have no other software that requires being "repatched" everytime Windows updates.  Those Windows updates occur automatically about once a month and it is a royal PITA to reinstall the Canon patch each time.  

Is this really the best Canon can do????

[Sonya1]

Hi IslandTractor,

We said it "may" be necessary to rerun the scanning patch again.  If your operating system updates and you are able to scan, then you do not need to run the patch again.  However, if you are unable to scan and the only change to your system was an update, then running the patch again should get you back up and scanning quickly.

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[al1]

Please note: When I did reinstall the Toolbox app and the drivers for the Canon MF4150 printer, Windows crashed (actually it suddenly reboots). "Your PC ran into a problem and needs to restart. We're just collecting some error information and then we'll restart for you"  It is fairly quick reboot but it might relate to the problem of getting 32 bit instead of 64 bit drivers from Canon. Once it restarts Win 10 seems to load the right version.

The Canon and MS apps worked afterwards but if you are in the middle of something, you will loose it. I haven't noted any other problems but the coincidence of dates and times of the reboots are statistically significant. This also shows clients that there are obvious incompatibilities between products and software that fall into no man's land that no one is taking any responsibility for.

When you ask Microsoft Community about these sudden reboots, you get this kind of response.

Thank you for posting your query on Microsoft Community.

"With the issue description, I understand that your Windows 10 computer is crashing and giving critical error messages on it. I will certainly help you in getting this issue resolved.

This issue may occur because of any software conflict or incompatible / corrupt display or graphic driver. Let’s follow the below mentioned steps and check if the issue resolves"

Hopefully, this might give some people a heads up if Windows reboots suddenly after you install the Cannon apps or drivers for the wrong PC configuration.

Don't get caught up in no man's land where one company points to another company as the source of the problem. It will waste your time. Like me, you may have downloaded the wrong file for your system.