11-14-2024 05:05 PM
I am unable to successfully scan from a Windows 11 computer if using the MF toolbox. The printer I am trying to scan from is an MF4890DW. Two computers are connected to the printer, one with Windows 10 and the other with Windows 11. Only the computer with Windows 10 is able to scan using the MF toolbox. When attempting a scan on the Windows 11 computer a message pops up saying "cannot communicate with the scanner...". I am able to scan using Naps2 on the Windows 11 computer.
Driver Installed:MF4800MFDriverV4101WPusEN
MF toolbox Installed:ToolBox4911mf18WinEN
MF Toolbox Config
Naps2 Config
11-14-2024 05:26 PM
How are the computers connected to the printer? Over a network? Some other way?
11-14-2024 06:06 PM
Over a network. All are wired to the same switch.
11-14-2024 11:29 PM
Can the Win 11 computer print to the printer?
Are all the settings the same as on the Windows 10 computer? Is the scanner name the same in the MF Toolbox Config window?
11-18-2024 02:47 PM
The scanner name is the same on the Windows 10 computer, and the Windows 11 computer. The same driver version is installed (despite different OS Canon website provides the same version). The Windows 11 computer can print to and scan (via Naps2) from the printer, but unable scan via MF toolbox. User really wants to scan from MF toolbox.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.