MAXIFY GX7021 No TWAIN Dialog for Duplex ADF Scanning

[bkinAZ]

Apparently the automated assistant doesn't know the product name.  I get caught in a loop being asked, giving it, prompted to select a product category, told where to find the product name, being asked for the product name....endlessly, until it says please find the name and call us back.  It's "MAXIFY GX7021"- says it right on the front of the machine, on my sales invoice, etc. etc.

YES- I did register it after slugging it out with Canon's website and finally being allowed to register the machine.  (Took about 30 minutes)

I get no TWAIN dialog asking me whether to scan duplex by the ADF, or set any parameters.  I can't find a driver specifically for this (apparently unknown) machine.  Windows 10 is using the generic MS driver.  I'd like one from Canon designed for this machine.

[jrhoffman75]

Type the circled web address and you should get to the indicated page.

Found it by searching maxify gx7021

[bkinAZ]

Thank you- I first tried downloaded and installed all of those packages. And no Canon TWAIN driver is called when I try to scan from Paperport.  Trying WIA locks it up.  Device manager shows the MS drivers are installed.  And I can 't get support to recognize the Model Number by phone.  That's a big problem affecting product value.  I don't want to waste much more of my time as I have an immediate need.  Brother stuff is reliable, and they offer support you can actually access.

[jrhoffman75]

Understood. I will stop trying to help.

[bkinAZ]

Honestly, I appreciate the time you took to try to help.  As wonderful as the hardware is, the software is just super-frustrating.  I have much to do, and have spent many hours messing with this.  The hardware is polished.  I wish the software (and Canon's website, and their phone support) were also.  Thanks for trying.

[ArthurJ]

Hi,

Please click HERE for more information about scanning with the WIA driver. If the issue persists, it's recommend you use the IJ Scan Utility software that came with the printer. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[bkinAZ]

Thank you for the suggestion.   I was able to get to support by calling Canon's customer service  dept. number, choosing sales, then explaining that their IVR system doesn't understand "Maxify GX-7021" as a model name.  Canon doesn't provide a scanner driver.  They use the MS-provided driver.  Their scan utility is the ONLY way to access all of the scanner's features.  They wisely chose to provide a printer driver so that we can print from other third-party software and get good results.  I wish they'd see the light with the scanner.  Using it is not too unlike trying to get support for this wonderfully designed device's software.  It's very convoluted, and incompatible with an efficient workflow.

I do appreciate you taking the time to help as you could.   I know if I have a printing issue, this is a great resource.

[bkinAZ]

Now I have this eMail from Canon: "Thank you for your call.  We highly recommend that you register your product, which will help you take advantage of all your support options using our MyCanon Account system."

My product is registered, according to Canon's wesbite (and the fact that I am allowed here), the Sales guy who transferred me to Tech Support, and the Support Tech I spoke to.

C'mon Canon- try to get it together.

[jrhoffman75]

If by “here” you mean this forum, it has nothing to do with product registration. One doesn’t even need to have a Canon product to register for the forum. 

[bkinAZ]

What I meant is that after I registered, this was one of the support options I was presented with.  I misspoke when I used the word "allowed", it is misleading.  Nevertheless, Canon still sent me the email, even though it's already registered (almost two days ago).