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Ink Subscription - No notification yet for ink being sent to me

sterlingr2911
Contributor

I Subscribed to canon, and have run out of ink but have yet to receive notification for the ink being sent to me. When should I expect this to be sent? I have work to be done and this is stopping it. 

6 REPLIES 6

Stephen
Moderator
Moderator

You can check your subscription information within your My Canon Account at canon.us/ppp

Your printer must be turned on and connected to the Internet for your plan to function.

If you have questions after logging into your Account, contact our sales team at 800-385-2155, Monday through Friday from 9am to 9pm (ET). 

I just ordered, it is plugged in and connected but hasn’t been consistently bc I cannot keep it plugged in. Hopefully I will not have this subscription messed up because I did that. Is their a way to be reimbursed?

Again, if you have questions, you'll need to reach out to sales.

 

You will find FAQs over at https://canon.us/PPP 

How can I reach out to sales?! I have no solution found 

They are at 800-385-2155. Monday through Friday from 9am to 9pm Eastern.

jrhoffman75
Legend
Legend

@sterlingr2911 wrote:

Go to My Account on the webpage, select My Subscriptions and then Manage Plan. Then you can cancel the plan if you want.

Screenshot 2023-11-12 112146.jpg

 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
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