02-21-2023 06:36 AM
After upgrading the macOS operating system on my MacBook Pro to version Ventura 13.0, Canon IJ Scan Utility Lite is no longer able to communicate with my GX6050 All-in-One printer. I can still print to the GX6050 just fine. Moreover, the macOS operating system's own built-in scanning software is able to communicate with the G7020 and scan documents! But Canon's own scanning software cannot.
It seems reasonable to conclude that multiple Canon application programs do not work in the new Apple macOS Ventura 13.0 release.
Can Canon issue software updates soon for these?
02-25-2023 08:31 AM
Pls Canon, answer. Right now my multifunction device only works as a copier, thats not why I bought it!
02-25-2023 11:06 AM
Hi! We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
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