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G7020: IJ Scan Utility Lite not working

paul4ut
Contributor

I'm experiencing an issue with Canon's IJ Scan Utility Lite for Mac. On photo scans (set to save as TIF) I get this error message: "The scanned image cannot be saved because the selected format is not supported. Select JPEG or TIFF format in the driver, and then scan again." I select "save as JPEG" and get the same message. I uninstalled the app, downloaded a new copy and re-installed it, but the same message occurs. When scanning PDF, the same message pops up again. 

If you have a fix for this, please share! Thx

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

I recommend reaching out to Canon support. The real time feedback of a live technical support call/chat would be very beneficial in this case.

You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

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