G620 won't scan to computer

[FTD30]

I can print a test page from the computer, but when I try to scan a document the scanner says not connected to the computer. How is that possible when it will print a test page using the same computer?

[Stephen]

Hello!

So that the Community can help you better, we will need to know more information.

Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks and have a great day!