The printer was set up wirelessly on my Mac Book Pro (Ventura 13.6.9 OS) and when I look at my router settings, it appears as a device that is strongly connected in my router's list of devices, but the printer doesn't connect continuously to my devices. It will successfully print or scan after I click on the "troubleshoot" option for the printer in my router settings (this results in my router declaring "Strong connection to Canon G7000) after which point I can print / scan for about a 5 minute window of time, but then the printer is back to offline, and there seems to be no other way to get it to stay online continuously. Help!
editing to add that I ultimately called tech support who immediately identified and fixed the problem by walking me through the printer settings to disable one of the two IP addresses in the printer settings. Worked like a charm! I never would have figured that out on my own…🤯 highly recommend swallowing your pride and calling tech support if you’re having connectivity issues with this printer!
