02-15-2019 10:39 AM
I bought this printer over a year ago and had it connected. I then moved and just unpacked the printer. When I try to print, I initially could see the printer but it said "not connected." I have deleted the printer from the list of printers but now cannot find it to even add it. I've turned everything on and off a few times.
When I used the chat feature and asked about connecting the printer via wifi to my Macbook, I was told it is not supported. Hum. I'm pretty sure I did print pictures with the printer after I first bought it and installed it.
I don't think I have a cable to connect the printer to my laptop directly and my wifi does not have the WPA button that is mentioned as an easy way to get a printer to connect.
Does anyone have any suggestions?
02-18-2019 12:51 PM
Hi alliwhit,
The PRO-10 comes with a printer usb cord and that will be need to connect the printer to your network. If you no longer have the printer usb cord you will need to purchase an A to B usb cord. These cords can be found at most stores that sell electronics.
Once you have the cord, download the printer software and run the installer. A message like the picture below will appear to start the network connection.
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