PIXMA MG 3620 won't connect to wireless internet

[mhayes97]

I have gone through the manual a thousand times and can't figure out what is going on.

I have had my printer for only a month. I connected it at my house, worked fine, then I moved it up to my dorm and it connected fine there. 

I decided to bring it back home and when it ran a diagnostic, it stated it was still connected to my dorm WIFI, even though it was hours away. 

I tried a factory reset by holding down stop for 21 alert flashes, and that didn't do anything. I tried deleting my driver and reinstalling but the only message that comes up is "failed to acquire information on the driver and software. Check the internet connection and try again." 

I am lost on what to do. Please help!

[ArthurJ]

Hi mhayes97,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

[kabrilew]

I am having the same issue. I have rebooted my laptop both with the printer on and off. Turned the computer on with printer off, once booted up, turned on printer. Turned on computer with printer already on. This latter usually resolves the issue.
I am using wifi connection, and no where else in the house do I have an issue connecting to wifi.
Additionally, the printer is literally a matter of a few feet away from the wifi modem and router.

[kabrilew]

Oh and I get the same message every single time I attempt to print, which is:

"The printer is offline.
Check that the printer is connected and the printer power is on."

This is NOT the case. The printer IS online, and connected and power on. 
I've checked the settings to make sure printer is NOT set to "use offline".

[Michael]

kabrilew,

Lets check the current connection status of the printer:

1.  Load a new sheet of plain A4 or Letter sized paper in the unit.
2.  Press and hold the Wi-FI button and release it when the ON lamp flashes.
3.  Press the Wi-Fi button again.
4.  A sheet will print displaying the network information.

When the sheet prints, tell us the following:

What is the SSID?
What is the signal strength percentage?
What is the IPv4 IP Address?
What is the IPv4 Default Gateway?

[kabrilew]

What is the SSID?

ruffruff-GUEST
What is the signal strength percentage?

100%
What is the IPv4 IP Address?
192.168.1.5
What is the IPv4 Default Gateway?

192.169.1.1

Did this answer your question? 

NOPE. It does not answer my question, which is how do I get my printer to print. I keep getting "Printer error status", or "Printer not responding", or "Port in use. Please wait."

And the only thing that has printed in several days is the sheet with network information. 

[Patrick]

Hi kabrilew,

What version of Windows are you using?  If you have a Mac, what version of OSX is installed?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

[kabrilew]

Hi Patrick

What version of Windows are you using?
Windows 10.

I should have mentioned that from the get-go.

Interesting thing is the printer worked fine when I installed and added it a couple months ago.
It is only recently that it refuses to operate as usual.

[Patrick]

Hi kabrilew,

Please press the Windows key on your keyboard and the letter R, then let both go.

In the Run window, please type CMD and click OK.

In the Command Prompt window, please type:

PING 192.168.1.5

and press the Enter/Return key on your keyboard.

Did you get:

A - Timed out
B - Destination host unreachable
C - Sent = 4, Received = 4, Lost = 0

[kabrilew]

First time I forgot to turn on th eprinter (duh, even after I was thinking I needed to).

Ping C
Reoly from 

Pinging 192.168.1.5 with 32 bytes of data:
Reply from 192.168.1.6: Destination host unreachable.
Reply from 192.168.1.6: Destination host unreachable.
Reply from 192.168.1.6: Destination host unreachable.
Reply from 192.168.1.6: Destination host unreachable.

Ping statistics for 192.168.1.5:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Turned ON printer (duh) and got the following:

Pinging 192.168.1.5 with 32 bytes of data:
Reply from 192.168.1.6: Destination host unreachable.
Reply from 192.168.1.6: Destination host unreachable.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.5:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),

After letting printer sit a minute, pinged yet one more time and got the following:
Pinging 102.168.1.5 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 102.168.1.5:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),