02-14-2019 11:46 AM
I have gone through the manual a thousand times and can't figure out what is going on.
I have had my printer for only a month. I connected it at my house, worked fine, then I moved it up to my dorm and it connected fine there.
I decided to bring it back home and when it ran a diagnostic, it stated it was still connected to my dorm WIFI, even though it was hours away.
I tried a factory reset by holding down stop for 21 alert flashes, and that didn't do anything. I tried deleting my driver and reinstalling but the only message that comes up is "failed to acquire information on the driver and software. Check the internet connection and try again."
I am lost on what to do. Please help!
10-15-2019 01:26 PM
Hi kabrilew,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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