Thanks for joining the conversation, numberjuan1!
So that the Community can help you better, we need to know exactly which Canon scanner model you're using. We've made more than one imageFORMULA P-215 model, specifically the imageFORMULA P-215 and imageFORMULA P-215ll. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
@numberjuan1. We do need some additional details as Danny requested. Please describe the issue or challenge. Your hardware, the issue, what OS (version and build), error messages, as well as what is or is not happening.
Bay Area - CA
~R5 C (220.127.116.11) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw ~Pixel 8 ~CarePaks Are Worth It
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.