Canon Professional Print and Layout with iPhone photos on Mac

[RobH]

Is anyone using the Canon PPL software on a Mac to print recent iPhone photos?

I've been trying to do that but when I drag a photo (.jpg format) into PPL it becomes very over saturated and I can't find a way to prevent this.

I've tried lots of different settings for Display Colour Matching without any sucess.

The problem does not occur with older iPhone photos from an iPhone 8 but does with photos from an iPhone 13 or 16 Pro.  It also does not occur with the same photo on a Windows 10 laptop.

If I load the photo into Affinity and export it as a .jpg then it loads OK into PPL but that is a nuisance to do every time.

The problem also does not occur if I take a photo with the iPhone in ProRAW mode.

My screen is fully calibrated and has a wide gamut.

My Mac is running macOS Tahoe.  My printer is a Canon PIXMA Pro 200S.

I'd be grateful for any ideas.

[Patrick]

Hi RobH,

Please contact one of Canon's Technical Support Representatives for assistance with this issue. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PRO-200 and then click on the Product Support button to access your support options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[RobH]

Thank you for the suggestion.  I have done that and it has been referred to second line support.  I’d posted here as well to see if anyone else was experiencing the same issue.