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Canon Pixma MG3620 won't complete wifi setup

shaketeachmd
Apprentice

Hello,

I'm struggling with setting up my printer to my wireless network. 

Verizon Fios 2.4 network - Mac OS Sonoma 14.6.1- Mac Mini M1-2020

When I run the setup, I get to the very end, and then am told that it cannot connect to the network. I've checked to make sure that my computer doesn't switch from the 2.4 to the 5.0 wifi by disabling the auto-join for the 5.0.

I have tried both my phone and my computer, and both end up at the same place. It starts the process, locates the printer, then fails on the last step, saying it has failed to connect to the network.

I've tried multiple times, and now it seems that when I try the printer error light flashes. I'm at a loss.

Thanks for any help!

 

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