03-20-2023 06:14 AM - last edited on 03-21-2023 09:48 AM by Danny
Recently purchased wireless printer PIXMA MG 3620. Downloaded the Canon print service app to my phone. Sometimes when I go to print there is another/different HP printer option displays as well. When that happens, it disables my Canon printer. It's a new phone as well. So it has never been connected to any other wireless printer. Hope someone can help.
03-20-2023 09:43 AM
The Canon App is only designed to work with Canon printers. It sounds like maybe a neighbor has an HP printer in range of your mobile device. A nearby printer might appear on your device, but should not appear in your Canon Print App.
Bay Area - CA
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03-20-2023 11:59 AM
Thanks for your advice. I really appreciate it.
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