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Canon PRINT App Seeing Another Printer

cac2
Apprentice

Recently purchased wireless printer PIXMA MG 3620. Downloaded the Canon print service app to my phone.  Sometimes when I go to print there is another/different HP printer option displays as well. When that happens, it disables my Canon printer. It's a new phone as well. So it has never been connected to any other wireless printer. Hope someone can help.

2 REPLIES 2

shadowsports
Legend
Legend

Greetings,

The Canon App is only designed to work with Canon printers.  It sounds like maybe a neighbor has an HP printer in range of your mobile device.  A nearby printer might appear on your device, but should not appear in your Canon Print App.

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Thanks for your advice. I really appreciate it. 

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