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cac2 · ‎03-20-2023

Recently purchased wireless printer PIXMA MG 3620. Downloaded the Canon print service app to my phone. Sometimes when I go to print there is another/different HP printer option displays as well. When that happens, it disables my Canon printer. It's a new phone as well. So it has never been connected to any other wireless printer. Hope someone can help.

shadowsports · ‎03-20-2023

Greetings,

The Canon App is only designed to work with Canon printers. It sounds like maybe a neighbor has an HP printer in range of your mobile device. A nearby printer might appear on your device, but should not appear in your Canon Print App.

~Rick
Bay Area - CA

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cac2 · ‎03-20-2023

Thanks for your advice. I really appreciate it.

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