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Canon MB2720 - Canon App Crashing on Chromebook

buggyboo2021
New Contributor

Just purchased a Maxify MB2720 and got it physically set up with no issues. However, the Canon PRINT Inkjet/SELPHY app closes within 3 seconds of opening it. I've seen similar posts, although with different printer series, but have yet to see a fix?

1 REPLY 1

Hector
Product Expert
Product Expert

Hello Buggyboo2021,

 

The Canon Print Inkjet/Selphy app is designed to work on Android devices and iOS devices. The app will not work on the Chrome OS. If you are trying to connect the printer to your Chromebook, you can connect the printer using a generic printer connection.

 

You can connect the printer to your Chromebook using the steps below.

 

  1. At the bottom right, select the time.
  2. Select Settings .
  3. At the bottom, select Advanced.
  4. Under "Printing," select Printers.
  5. Next to "Add printer," select Add printer .
  6. Enter your printer information:
  7. Name: Enter any name.
  8. Address: Enter your printer’s IP address.
  9. Protocol: For most printers, the supported connection protocol is IPP.
  10. Queue: For most printers, the queue is ipp/print.
  11. Select Add.

If you do not have the printer's IP address, you can print the network settings using the steps found in the link HERE.