CanoScan software saves duplicate files for each scan

[PhoenixBasilisk]

What setting will stop that?

[Tiffany]

Welcome to the Canon forum!

So that the Community can help you better, we will need to know what model Canon equipment you are using. Any other details you'd like to give will only help the Community better understand your issue.  If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

[PhoenixBasilisk]

I'm using the CanoScan 9000F Mark II. 

[ArthurJ]

Hi,

Open the IJ Scan Utility and go to Settings.  Once there, select the Default settings for each tab on the left and click OK.

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[PhoenixBasilisk]

I set the defaults for each. It still saves two copies. No fix.

[ElenaMontreal]

I have the same problem. At first, everything was fine, and then suddenly it started making two copies of each scan.

[ArthurJ]

Hi,

You can try removing and reinstalling the scanner driver but if that does not resolve the issue, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.