Can't install utility software on Snapdragon laptop

[MPC]

I just bought an Azuz Zenbook with Snapdragon.  When I try to install the Cannon Utilities drivers that enables me to use my laptop for directing my scanning operations o my printer I get a message that the program is not supported by this computer. How can this be? What do I need to do?

[mjwaldschm1]

ScanGear is not listed as an available software/driver for my PIXMA TS9521C.  But what technical support told me was none of the Canon drivers and software are compatible with Snapdragon.

[LegalMagpie]

Absolutely crazy. Canon should make it clear in their product descriptions that their printers are not suitable for computers using Snapdragon and/ or ARM processors. Fortunately, VueScan is working well.

[captainlaser]

I solved the problem.  I took the Asus laptop running Snapdragon back and exchanged it for the Intel chip. No problems installing the driver  

[shadowsports]

Greetings,

Congrats.  Happy you could do that.  What is a shame though, are the number of folks who have adopted ARM without fully understanding what it means from a software, applications and peripheral device compatibility standpoint.  Microsoft pushed it in their surface devices, and others jumped on board.  Apple silicon is based on ARM, but they did it much better from an implementation standpoint.  I like Windows (it's my primary OS) but MS really blew it and has done the industry a real disservice with their surface book implementation (based on ARM) and windows.  That's why companies like Lenovo, HP, Asus, and others still sell Intel and AMD based devices.  

ARM has been around for a long time, but it wasn't being used in mainstream devices like laptops previously.  The tide is turning.  I'd still buy Intel or AMD before ARM given a choice. 

[mjwaldschm1]

Interesting as my new laptop is a Lenovo IdeaPad Slim 3.  Returning is for a non-Snapdragon model is not an option now and had no idea about this issue given I did research prior and even consulted my trusted IT person (I was wavering between staying with a HP or going to Lenovo).  Rick,  what is the issue with coding ARM drivers?  Is it a licensing issue (I doubt that as Apple is notorious for being difficult to license - worked for the law firm that represented them and took them public) or some other issue that is creating the issues you state above?  Just want to be clear why and what my future expectations should be given I cannot return my new laptop.  My work around right now is I had given my husband a laptop that he rarely uses that is a HP and I'm just installing all the Windows 10 apps for my multi-function Canon so I can at least do what I used to before my new laptop.

And thank you for all your knowledge on this.