printer not even printing

[ninamarie56]

I have and MG3620 and it will print but nothing shows up on paper. If I print from either MAC PRO or if I print from my Androind. It shows the printer printing and complete. Nothing on paper. Even when I run tests it thinks its printed and ok. There is no option to say no it printed but nothing is on the paper. My ink is about 1/2 full using canon ink. This just starting happening yesterday. Any suggestions ? Thanks

[Crista · Accepted solution]

Hi ninamarie56! 

Thanks for joining and posting in the Canon Forums! 

To have a better understanding of your issue, please let everyone know what operating system you are using. 
 
If this is a time-sensitive matter, our US-based technical support team can help by calling 1-800-OK-CANON (1-800-652-2666), Monday to Friday from 8AM to 8PM ET. 

Thanks!

[Canonfodder1]

I have a Canon TS1320 that suddenly stop accepting an order to print. It says it is printing but is doing nothing. It will spit out the paper tho.

[StevenMOD]

Hello, Canonfodder1!

Thanks for joining and posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what operating system you are using.

If this is a time-sensitive matter, our US-based technical support team can help by calling 1-800-OK-CANON (1-800-652-2666), Monday to Friday from 8AM to 8PM ET.

[Canonfodder1]

I am running Mojave on my Mac mini, version 10.14.2. Printer which is airprint able is cable connected to computer. Not wifi. 

[ninamarie56]

Yes when I use the laptop I have it connected to the cable and when I use my phone I use WIFI. Could it be a connection issue? Ummm..

[George_-]

Hi Canonfodder1,

No ink on the paper may be caused by clogged nozzles.  Please click HERE and follow the steps to clean the nozzles then print the nozzle check pattern.  If the nozzle check pattern looks as it should then the trouble may be with the original file, program used to print or print settings selected.

Please attach a picture of the nozzle check pattern and the labels from the ink tanks installed in the printer with your response if cleaning the nozzles does not help.

Does this help resolve the issue described?  If so, please click the Accept as Solution button so that others may find the answer as well.

[ninamarie56]

I have done this a few times nothing. No ink no nothing. I can't find anything that says how to take the printer heads out and physically clean them. No this else is working at all. Help.

[ArthurJ]

Hi ninamarie56.

The print head is built into the ink cartridges for this model printer. Please attach a picture of the nozzle check pattern and the labels from the ink tanks installed in the printer and attach it to your next reply.

We look forward to hearing back from you.

[ninamarie56]

I wish I could nothing shows up it prints but the page is blank. It worked great but I was gone for 6 weeks and now nothing. Pics enclosed. What should I do?