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pixma g4010 scanned pdf files got locked ( cant be previewed by other user )

rhodewalker
Apprentice

everytime i use g4010 scanner, the pdf files got padlock icon beside the adobe icon. i can open it just fine using the computer i use for the scan, but my other office worker cant open the scanned file, they always get access denied notification. i have tried checking security permission from adobe acrobat but everything was allowed. anybody having any solution for this problem? thanks

2 REPLIES 2

rhodewalker
Apprentice

up, still cant open scanned document except from the main computer 

Hi rhodewalker,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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