09-26-2018 04:51 AM
everytime i use g4010 scanner, the pdf files got padlock icon beside the adobe icon. i can open it just fine using the computer i use for the scan, but my other office worker cant open the scanned file, they always get access denied notification. i have tried checking security permission from adobe acrobat but everything was allowed. anybody having any solution for this problem? thanks
10-16-2018 03:35 AM
up, still cant open scanned document except from the main computer
10-16-2018 12:29 PM
Hi rhodewalker,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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