06-05-2018 05:56 PM
I have the printer set up to retract the tray upon power off in the eco mode. It says that depending on the angle of the control panel it may not retract. What is the angle supposed to be? When you print the panel automatically opens and the tray comes out. Without moving the panel angle it will not retract the tray when it powers down. I tried opening the panel all the way up and it still did not retract the tray. I tried closing the panel and it still did not retract the tray.
What angle does it need to be at????
If you print and do not move it then it should retract but it will not.
It appears that it does not matter what angle the control panel is in this functioin will not work.
I just bought it last week and it has the latestest firmware version.
06-06-2018 01:35 PM
Visit the following link for details about how the front tray should be situated.
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06-18-2018 11:35 AM
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06-19-2018 06:59 PM
I just called technical support. The person that helped was great, but after checking had no clear angle that the control panel needs to be at in order for the auto retract to work. One thing I did discover is that if you hit the power button to turn it off a pop-up window appears asking if you want to auto-retract the tray. After entering yes the tray retracts and the printer turns off.
The automatic operation that is described in the manual will not work. This feature will not work on its own. It has nothing to do with the angle of the operation panel as stated. This is a firmare problem.
The only way for the output try to retract is manually turning off the printer. Then you are given the option as previously stated and when selecting YES it will retract the output tray. It will not do this automatically when it powers off by itself.
This has nothing to do with the correct angle of the control panel. This is failure in programming. Only a firmware update will fix the problem.
Speaking of which why if it is programmed to open the conttrol panel and extend the output tray when printing, why will it not do the same in reverse??? It should retract the tray and close the panel. Once again this is a firmware thing.
Come on Canon. Get with the program!
08-20-2018 05:09 PM
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08-20-2018 05:21 PM
Well two months from my last post and no solution is far from "immediate".
If you took the time to read maybe you would see I already called support.
So I am sorry to sound snippy, but your reply does not help in any way.
10-18-2018 08:56 PM
I bought the Canon TS 9120. I got it all set with wifi etc. When it printed it printed beautifully. However I kept getting errors about my front paper tray, needing to be registered. I registered the paper and had the settings correct. The feature of the "auto on" and "auto off tray retract" worked great. What a great feature, I thought. After getting numerous erroneous errors about the paper tray, not being registered, combined with the printer printing intermittently, I called tech support. My first call, and I was pleasantly surprised. I did as the tech suggested and as it turned out, I had a hardware issue. I was told that I was getting my printer replaced, and reeturn the old printer in the box provided. One week later: I received the new printer went through all the setup etc. I set it up for the same settings as the pervious printer. It was very simple being that it was the same printer (TS 9120) down to the color. After a few printing jobs, it was printing great...No more printing issues but other issues followed. I called tech support and again, a nice experience...I got most of the issues resolved. But, the printer was not "auto tray retract as the first printer did. I called tech support again, and as it turns out the printer responds better to wifi 2.4 than wifi 5.0. I did as the tech told me, and issue got resloved. I mentioned to the tech about the "auto tray retractraction" and I turned off the printer, as the tech told me and the tray retracted by itself. Later print jobs, I noticed the the printer would shut down by itself, but the tray didn't auto retract.... It did retract the tray, if I turned it off, but not when it went off by itself.
After having the new printer for about two-three weeks or so, I again called tech support. I gave the tech all of my history and explaining the difference between the first and second printer. Essentially, the tech told me the TS 9120 dosn't auto retract...? I shared with him again of my experience with the first and second printer, and he came back with "tech documentation" and pages as to "it not auto retracting the paper tray in the TS 9120". I didn't argue with him but I felt that "he can't tell me of my experience". If that was the case why didn't the previous tech tell me? All in all, I used to really like canon products but my opinion is changing quickly...