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Pixma MG6620 Printer Jams Every Print at plastic guide-tab with spring


Pixma MG6620 started jamming every print.  Here is the problem we are experiencing:

At the back of the input tray there is a white plastic diagonal guide or tab attached to a spring that appears to help with paper tension when guiding the paper through during printing. 

When printing this plastic guide/tab with spring doesn't retract (which I assume it is supposed to do with assistance of the spring) and is pushing the paper prematurely up and jamming the printer before the piece of paper can make the turn.

The error or support code 1003 that comes up is stating "There is no paper. Load paper in the cassette..." There is paper in the cassette and the one piece of paper that tried to run through gets caught / jammed.   

I've uploaded photos showing this problem, see attached.

I've tried to find support and technical specifications or manuals to help troubleshoot this issue but cannot find any on Canon's site nor on the internet.  Any help you can share is greatly appreciated.Pixma MG6620Pixma MG6620Pixma MG6620Pixma MG6620Pixma MG6620 jamPixma MG6620 jamPixma MG6620 jam2Pixma MG6620 jam2Pixma MG6620 code 1003Pixma MG6620 code 1003


Product Expert
Product Expert


Based on the description and picture, your printer would require service. If your printer is still in warranty, I recommend contacting Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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