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PIMXA MG2500 / Unable to Find Scanned Documents

Tm899
Apprentice

I have Canon mg 2500 Pixma printer. Problem: After a doc is scanned/saved, it would not open/upload, i get msg "Windows cann't finD: C\User\User\Document\....Make sure you type name correctly and then try again (file name is puter/auto generated..)" I did not have this issue b4, it started after i changed my computer with Lenovo. The scanning App is My Image Garden. Do i need to reinstall the Setup or Drivers or both? Kindly advise/help.

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

I recommend going into IJ Scan Utility and checking the save scan settings from there. Or instead of using My Image Garden you can perform all your scan with IJ Scan Utility. Please click HERE for more information about using IJ Scan Utility.

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