02-07-2019 11:50 PM
cpeters... You seem to be the closest to describe my issue... I don't see the rachet assembly you're describing. Does yours look like this?
also, this white spring loaded arm is UP and that seems to be what it is bumping into...
I'm about to lose my mind... any help would be appreciated.
02-10-2019 02:41 PM
Hey Sean. So I was pretty much where you are too. I'd tried all the cleaning and holding buttons down, etc.
But what I finally found by watching a video was the white rectangular piece I've circled in red in your screenshot - I was able to gently slide that from the front of the printer toward the back of the printer in the direction of the arrow. I slid this back, and restarted the printer. I got an AC10 error (I think - didn't write it down) but I did the 4 button hold sequence again and that worked for me. Again, that would be to old the STOP, Black, OK and Power buttons at the same time for 10 seconds. After 10 seconds, release the power button and once the printer turns on, you can release the other 3.
I hope this helps. I've been fighting this for a week and just got mine resolved a few minutes ago. Good luck.