02-23-2015 02:54 AM - edited 02-23-2015 02:56 AM
I recently needed to replace my ink cartridges on my MX472 and immediately following the install, I received several beeps and a code on the LCD display of 1401. That code means ink not installed. Consequently, I cleaned the contact strips with alcohol, did a hard reset of holding the stop button for 5 seconds, another type of reset of holding the stop button for 2 seconds, then pressing and holding the power button followed by pressing the stop button 5 times. I also unplugged the printer for 5 minutes with the cartridges out of the printer and plugged it back in, reinstalled the cartridges and still received the 1401 error code Check Ink. I went and bought another set of authentic Canon ink thinking the first set was defective and still a no go on the second set. Is my printer ready for the trash can? Its only 6 months old! Anyone have any other thoughts or ideas? Thanks in advance.
Solved! Go to Solution.
02-23-2015 09:46 PM
Welcome to the Canon Forums and thanks for your inquiry!
The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.
If this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
02-26-2015 06:21 AM
Since you continue to receve the error after performing the troubleshooting steps you have mentioned, the printer will require servicing. Since you purchased the printer within the past year, it is still within the warranty period; please call or email us using one of the methods on the Contact Us page for further assistance.
03-02-2015 05:11 AM
Thanks Ramona.. I did call customer support last week and after trying different methods of trying to clear the error, I was pleasently surprised that Canon is sending me a new printer. It should arrive this week. Thanks so much for the great service! I did not expect my printer to be replaced! That is pretty awesome!