PIXMA TS9521Ca won't recognize any ink cartridges, error code 1660

[jolenelindsey78]

I've been trying to get my printer to recognize new ink cartridges but I only get error code 1660. One set turns the cartridge red with a light and the new set doesn't but it still isn't recognizing the cartridges.  I've taken them out, wiped them, turned the printer off for 10 mins, and put a set of generic cartridges that it had once recognized but now it doesn't. Not sure where to go from here.

[Patrick]

Hi jolenelindsey78,

To resolve the 1660 error, please follow the steps provided in the PIXMA TS9521Ca's manual:

TS9500 series > List of Error Support Codes > 1660

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button to view your available support options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.