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Occasional Contributor
Posts: 10
Registered: ‎01-06-2019


Can someone help me on how to speak to someone in support? My MG3620 has stopped printing again this is the second one that has. No ink no nothing. I went out and bought new canon ink came home to put the brand new cartridges in, didn't work so I thought maybe it was the ink. Ordered more from Amazon. Nope still will not print. You all know how much ink is. I have spent more on that than what the printer is worth. I cannot figure out how to call product support it keeps asking the same question over and over again when I try to find the number. (Could be me)! Help!!!
Posts: 199
Registered: ‎08-20-2018

Re: MG3620

[ Edited ]

Hi, ninamarie56!


We recommend contacting our technical support team at 1-800-OK-CANON (1-800-652-2666). However, you'll want to ensure your printer is registered to your My Canon Account before calling in. You can do that here:


We look forward to your call!

Occasional Contributor
Posts: 10
Registered: ‎01-06-2019

Re: MG3620

Thank you yes its registered!
Product Expert
Posts: 3,250
Registered: ‎10-16-2012

Re: MG3620



Check to make sure that the bright orange tape has been removed from the bottom of each ink cartridge.




If your prints or copies are still blank, try performing a few cleanings.  Visit the following link for details:


If Printing Is Faint or Uneven 

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New Contributor
Posts: 1
Registered: ‎10-19-2020

Re: MG3620 Connection Assistance

Hello, I am tryin to connect my printet to my desktop and I am not being successful. I was able to get to the Configuration page but all that should be Active and enabled is not. Can someone please assist? 


Thank you! 

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