04-23-2024
02:30 AM
- last edited on
04-23-2024
01:52 PM
by
Danny
I just purchased my canon mg3620 printer and i downloaded the app and i followed all the setups for the wifi settings to my iphone. But i can not connect it. Please i need help
04-23-2024 02:47 AM
Hi there!
I'm not tech support, but I'll do my best to offer some advice!
Your printer can only connect to your home WiFi, and that can't be a Hotspot. It also needs to be 2.5GHz, not 6GHz. The printer can't see 6GHz.
If you have a computer, it will be easier to get it setup from there, and you can do that from https://canon.us/MG3620setup
If you try that, and still need help, you'll want to register the printer at https://canon.us/account and then give support a call in the morning. They're available during normal business hours during the week. 😊
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.