12-22-2018 05:10 PM
Alright, so I have connected wirelessly with my MG3000 printer while with Xfinity internet, but recently made a change to Centurylink. Since the change, I have not been successful in connecting my wireless iPhones, iPads, or MacBook Pro to my printer. On my mac, I would follow the promptings to discover the wireless Canon printer available on my wireless network, successfully connect to, but when I go to print, it shows that the printer is offline, when in fact it is on. I have unplugged the router, printer and shut off my computer waited 30 minutes, and restarted the router, printer, and MacBook in that order, and as I continued the setup process, I end up with the same results. Please Help!
12-22-2018 05:24 PM
12-24-2018 03:04 PM
Hi Ptue,
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666)/
We look forward to hearing from you.
12/18/2025: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R6 Mark III - Version 1.0.1
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.