06-04-2020 06:58 PM
I got a new MacBook and wanted to load my Pixma MP560 onto it. The setup does not work with Catalina. Is there a solution to getting this printer installed on my new MacBook with Catalina IOS?
Thanks in adance....
06-11-2020 04:37 PM
the MP560 has been retired and is not supported in Catalina. You can try adding the printer back on using Apples printer driver. You would need to go to printers and scanners and click the + button. Since there are no drivers, I cant promise the printer would be detected or if it would work with Apples printer driver. Other than there are no other work around that I can recommend.
If the printer is not detected, you qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 mon-Sat, 9 AM to 9pm EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.
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11-29-2020 06:49 PM
12-18-2020 02:15 PM
The PIXMA MP560 is not supported with macOS v10.15. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.