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New Contributor
Posts: 4
Registered: ‎09-19-2016

I fixed my persistent 1311 error (paper jam) by running cardstock through the paper feed

[ Edited ]

When I ran 3x5 index cards through my MX922 printer, it gave me a paper jam (1311) error code.  I took out the paper trays and the back transit cover, and removed one errant card.  Problem solved!  Except it wasn't.

The printer kept giving me a 1311 error code, even after I removed all the jammed paper I could find.     

 

I finally fixed the error code with these steps:

1) turn off the printer

2) remove the paper trays 

3) manually feed an inch or two of stiff paper into the paperfeed mechanism behind the trays (be careful not to damage anything-- wiggle the cardstock a little to gently feed it in)

4) slide the paper trays back in, being careful to not disturb the cardstock

5) turn on the printer

6) wait for the printer's initiallization process to pick up the cardstock and send it through. 

 

When my printer turned on, it whirred, picked up the cardstock, sent it through the paper transit pathway, and then deposited it into the output tray.   Two index cards popped out along with the cardstock, so the index cards must have been trapped inside the machine where I couldn't access them.   The printer booted normally-- and the error message disappeared!

 

Hope this helps someone else with a persistent paper jam error.  It's a very frustrating code to resolve. 

New Contributor
Posts: 1
Registered: ‎01-19-2017

Re: I fixed my persistent 1311 error (paper jam) by running cardstock through the paper feed

Thank you ....It worked!!!!!!

New Contributor
Posts: 1
Registered: ‎03-27-2017

Re: I fixed my persistent 1311 error (paper jam) by running cardstock through the paper feed

This (feeding a card through the upper paper feed) also worked for a lower paper jam, error message 1312.

 

Thank you.

New Contributor
Posts: 1
Registered: ‎01-02-2018

Re: I fixed my persistent 1311 error (paper jam) by running cardstock through the paper feed

Thank you, I did it too and worked first time. Many Thanks

Geoff

New Contributor
Posts: 2
Registered: ‎08-06-2018

Re: I fixed my persistent 1311 error (paper jam) by running cardstock through the paper feed

I know it has been two years since you posted this fix, but THANK YOU SO MUCH! Yes it WORKED! Even Canon techs did not suggest this, and were going to charge me to even look into the problem. You are amazing!!!!!! ;-)

New Contributor
Posts: 2
Registered: ‎05-24-2014

Re: I fixed my persistent 1311 error (paper jam) by running cardstock through the paper feed

This is a brilliant fix.  It worked perfectly ejecting a hidden piece of paper. The error message disappeared.

Occasional Contributor
Posts: 5
Registered: ‎12-02-2018

Re: I fixed my persistent 1311 error (paper jam) by running cardstock through the paper feed

I feel like a total idiot, but WHERE is the paperfeed mechanism behind the trays; what does it look like? I see two possible, but not particularly good, options, but stock won't feed into either. Help?
New Contributor
Posts: 2
Registered: ‎08-06-2018

Re: I fixed my persistent 1311 error (paper jam) by running cardstock through the paper feed

You may need a flashlight to see it. Once you take out both paper trays - look in the back. You will see a rectangular light gray metal strip. If I remember correctly, you run the stuff paper behind that strip. You will see two small rollers just above that. Be careful when you put the paper trays back in to make sure you don't crimp the stiff paper. Hope this helps. Gramma.
Occasional Contributor
Posts: 5
Registered: ‎12-02-2018

Re: I fixed my persistent 1311 error (paper jam) by running cardstock through the paper feed

Gramma, that idiot thing is still going.   what does 1-2" mean?  wide?  long" ?   Does it go above the strip, or between the strip and the roller?

 

Still nuts.

 

Bird

Occasional Contributor
Posts: 5
Registered: ‎12-02-2018

Re: I fixed my persistent 1311 error (paper jam) by running cardstock through the paper feed

Gramma, that idiot thing is still going.   what does 1-2" mean?  wide?  long" ?   Does it go above the strip, or between the strip and the roller?

 

Still nuts.

 

Bird

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