You may need a flashlight to see it. Once you take out both paper trays - look in the back. You will see a rectangular light gray metal strip. If I remember correctly, you run the stuff paper behind that strip. You will see two small rollers just abo...
I know it has been two years since you posted this fix, but THANK YOU SO MUCH! Yes it WORKED! Even Canon techs did not suggest this, and were going to charge me to even look into the problem. You are amazing!!!!!!
