PIXMA G620 - Black streaks on underside of print

[ashleyrod82]

I've had this printer for almost a year and it's always worked fine, but now it's suddenly leaving black streaks on the bottom of all of my prints. This is an issue as I print often on double-sided photo paper for my business. I've cleaned the bottom plate MULTIPLE times (I used about 50 sheets of cardstock) and it did appear to help a bit, but once I start printing again, the streaks still appear.

I've completed all of the cleaning - bottom plate, rollers, regular cleaning, deep cleaning and nothing has made them go away. I also turned on the "Avoid paper abrasion" setting, but it appeared to make additional smudges on my paper.

Left: First bottom plate cleaning sheet, Right: last bottom plate cleaning sheetThese are all bottom plate cleaning sheets4x6 photo paper after bottom plate cleaning & all other cleanings4x6 photo paper after all cleaning and avoiding paper abrasion setting

[Patrick]

Hi ashleyrod82,

It would appear that your PIXMA G620 would require service.  Please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.