PIXMA TS6320 White streaks across printing

[dgerety]

When printing an Amazon return label, the barcodes and QR code have white blotches across them. I ran the cleaning cycle and printed out the test result, which was perfect. But that didn't help. This is a Pixma TS6320 with Canon brand ink. All of the ink cartridges are at least half full. What other actions should I take with the printer? Thanks for help. DG

[Patrick · Accepted solution]

Hi dgerety,

Please follow the steps provided on this page from the manual to resolve the printing issue you are experiencing:

TS6300 series > Maintenance > If Printing Is Faint or Uneven > Maintenance Procedure

If the white streaks persist after following the instructions provided on that page, it would appear that your PIXMA TS6320 would require service.  If your PIXMA TS6320 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS6320 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TS6320 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[dgerety]

Thanks. The printer is 5 years old and is not worth servicing. It's going to a local charity and I've replaced it with an Epson ET-2850. I'd rather have another Canon, but couldn't find one with comparable customer reviews.