01-29-2014 07:56 PM - edited 02-01-2014 02:11 AM
I have a Canoscan 9000F Mark II. I'm trying to get the scanner buttons to work with it -- particularly the COPY button. I've installed all available Canon software for Windows 7 (x64) for this scanner. When I hit the COPY button, I get this dialog box:
So I went into the Scanner Properties for the scanner and found this Events tab. But for every scanner button including COPY, it says "No application is registered for this event." It won't let me select anything other than Take No Action. The other choices are grayed out:
If I go to the original Canoscan 9000F (NOT the Mark II version) drivers and software page, I see this software called MP Navigator EX. I installed that just for the heck of it, since none of the Mark II apps seemed to want to register as a "registered app" for this function.
When I did that, it actually put that as a choice (the only choice) by Start This Program:
I thought that would do the trick, but then when I hit the COPY button, I get this dialog box:
So I figure that MP Navigator EX is missing from the Mark II download page for a reason -- it's for the original 9000F and is not compatible with the Mark II.
OK...so...what IS compatible?
What app do I need to "register" for this buttons in order for them to work?
I'm completely stumped. Someone please help; I'd greatly appreciate it.
Solved! Go to Solution.
01-31-2014 07:42 PM - edited 02-01-2014 02:12 AM
Anyone? Please, I'd really like to get an answer to this. Pulling my hair out trying to figure out something that should be ridiculously simple.
02-04-2014 08:27 PM
Man, this is pathetic. Will no one from Canon offer any help here?
What does it take to get an answer on this?
This is functionality that should be ridiculously simple to use. It is advertised as such. Just press the COPY button to copy a document, and so on. It's proving to be impossible to get working.
Need some answers here, ASAP!
02-04-2014 08:30 PM
If this is a time-sensitive matter, you'll find that contacting our US-based technical support team directly is the most efficient way to get the assistance you need. We're standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
We look forward to talking to you!
02-04-2014 09:34 PM
I'll try that.
Too bad you can't just answer the question here, though, for the benefit of others as well as myself.
02-11-2014 06:10 AM
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